Return and Refund Policy

Effective Date: Feb 12, 2025

At Auranex™, we’re confident you’ll love your Smart Cupping Massager. If it’s not the right fit, here’s how our return and refund process works—simple and stress-free.

30-Day Return Window
- Timeframe: You have 30 days from delivery to return your purchase.
- Condition: Items must be unused, in original packaging, and in the same condition as received (box, accessories, all included).
- How to Return: Email [support@auranex.store] with your order number and reason for return. We’ll send you a return label or instructions.

Refund Eligibility
- Full Refunds: Get 100% back on the massager price if returned within 30 days in unused condition.
- Shipping Costs: Original shipping fees aren’t refundable. You cover return shipping unless we sent the wrong item or it’s defective.
- Defects or Damage: If your massager arrives broken or stops working within 30 days, contact us within 7 days of delivery with a photo. We’ll refund or replace it—including shipping—once we verify the issue.

 Refund Process
- Inspection: Returns are checked within 3-5 business days of arrival at our warehouse. We’ll email you confirmation.
- Payment: Refunds hit your original payment method (e.g., card, PayPal) within 5-10 business days, depending on your bank.
- Non-Refundable: Used items, missing parts, or returns after 30 days don’t qualify. Promo items or freebies aren’t refundable on their own.

 Exchanges
- Want a replacement instead? Let us know when you request a return. Exchanges are subject to stock and the same condition rules.

 How to Reach Us
- Questions or issues? Email [support@auranex.store] or write to [insert address]. We’re here to make it right